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Delivery

Warranty

What is your warranty?

Every July comes with a 1-year limited warranty. Unlike as with traditional manufacturers, every July is automatically registered - there are no forms to fill out. We also offer the option of purchasing an extended 3-year warranty through our partnership with Clyde. Learn more about our warranty program by clicking here.

What is the Clyde Extended Warranty?

To protect your July for even longer, sign up for our extended warranty offered through our partnership with Clyde. You'll be able to extend your warranty for a total of 3 years - and be protected from accidental damage from day one. Learn more about the Clyde extended warranty by clicking here.

Ordering

How do I check the status of my order?

The order confirmation email you received includes a link to track the status of your order. If you can't find that or have other questions, just email us at support@july.ac.

How do I cancel or modify my order?

Please email us at support@july.ac and we'll make adjustments to your order.

Do you offer tax exemption?

Yes. Please provide your tax exempt certificate by email to hello@july.ac and we'll help process your order.

Trial Policy

How does your trial policy work?

We are confident that you'll love your July. In case you're not, we offer a 30-day money back guarantee. If you don't like your July for any reason during the first 30 days, we'll take it back for a full refund.

Shipping

Where do you ship?

We ship for free within the continuous United States. Unfortunately, we are unable to ship to PO Boxes, so please provide an alternate address. We will be shipping to Canada in 2021, so please sign up for our newsletter to stay updated.

Filters

What is the difference between the Standard Filter and the air purifying Sky Filter?

The Standard Filter comes with every July, but it only protects the internal components of your July from large pieces of dust or debris. The air purifying Sky Filter cleanses the air of fine particulates that you breathe, including pollen, pet dander, and other pollutants.

How do I know when it's time to change my air purifying Sky Filter?

Our air purifying Sky Filter gets saturated after about one month of regular use. You won't necessarily see any visual change, but after one month it will no longer cleanse the air and can even decrease your July's efficiency. Simply take out the filter, dispose of it in the trash, and replace with a new Sky Filter.

Installation

I need help with the July self-installation.

We've made installing July a breeze. You can watch a how-to video of the installation by clicking here. But if you need any additional help, just give us a call at: (347) 973-4029.

Do I need a bracket?

Every July comes with our patented installation frame that makes every installation completely safe. A bracket is not required to securely install your July. However, some buildings require brackets to be installed. July works with most standard brackets.

Window Fit

How do I know if July will fit in my window?

July is designed to work with most single or double hung windows (that open vertically), from 19" to 39.5" wide. There is a minimum window opening height of 15.13". If you have a slider window, or your current unit is in the wall, we don't have a model for you - yet!

Does July work in slider windows?

July does not work with slider windows. But we are working on a model for this type of window. Sign up to our newsletter, and we'll keep you up to date as we release new products.

Specs

What are the specs of this unit?

You can see all the specifications of our units on the product page by clicking here.

What are the dimensions of the Small and Medium?

The dimensions of both the Small and the Medium are the same (we managed to shrink the Medium to fit into the same casing as the Small). The dimensions are: 18" (depth) x 19.5" (width) x 13.6" (height).

How much do the units weigh?

The Small weighs 50 lbs and the Medium weighs 55 lbs.

What is the decibel rating for this unit?

The Small is rated at 50 decibels and the Medium is rated at 54 decibels. This makes our Julys amongst the quietest units on the market in their cooling capacity categories.

General

What comes in the box with July?

Every July comes with: The July unit, our patented installation frame, side panels and the hardware necessary to fully install your July.

Can I use July through the wall?

July is designed exclusively for use in single or double hung windows (ones that open vertically). Unfortunately, July cannot be used through-the-wall, but we are working on a new model specifically for this use case.

I'm having trouble working my July.

We're here to help. If you're having issues with your July, just contact us at support@july.ac and we'll help troubleshoot.

How does airflow work?

July blows cold air out of the outlet towards the top of the A/C. This functions very much similarly to traditional window A/Cs. Our decorative front panel does not change the airflow system.

I lost the instruction manual.

You can view the instruction manual digitally by clicking here.

WiFi

What does the WiFi capability do?

You can control July from our app, available for Android or Apple iOS devices. The app allows you to control July from your mobile device. You can also connect July to your Amazon Alexa or Google Home to control it with your voice.

Do I need WiFi or a smartphone to use July?

You can control July from the on-device control panel, the remote control, or your smartphone if you download our app. The app is not required to control July, but is just one of the options you have.

I'm having trouble connecting the unit to WiFi

Contact us at support@july.ac and we'll help troubleshoot.

Installation

Will my installers bring the July with them?

Yes. Unlike most traditional retailers, we'll deliver and install your July at the same time.

Where do you provide installation services?

At the moment, we provide installation services in New York City. However, we'll be expanding our radius of service for the 2021 season!

Can you provide a COI (Certificate of Insurance) for installation?

Yes. Just let us know you need one and send us your building's template to support@july.ac.

Are you able to install plexiglass on the sides of the unit?

Yes. You can opt for our DIY Plexiglass Kit, or ask our installers to add it on at the time of installation for an additional fee.

Are you able to move or install other A/C units that are not July?

Unfortunately, our installation team is only able to install July in a window in your home. Wee are able to un-install an old unit for removal, but we cannot move units within your home.

The installers caused damage and I need help.

We're sorry to hear that there might have been damage during the installation process. Please email us at support@july.ac with information on the situation and we'll sort it out.

Haul Away

Will you haul away my old A/C?

We are only able to haul-away old A/Cs if you have selected our Fall Haul Away program or if you are receiving installation services. Delivery-only is not eligible for removal.

What happens to my hauled-away A/C?

If your A/C is working, we'll re-purpose it to make sure that it ends up in a home in need of cooling. If it's broken, we'll make sure it is recycled in an ecologically-friendly fashion.

Service Offering

How do I reschedule my delivery or installation window?

Please contact us as soon as you know of the change in your schedule at support@july.ac.

Why can't you deliver or install in my area?

We ship nationwide for free. We are constantly expanding our delivery and installation zone, so stay tuned!

Exchanges

I want to exchange my unit for a different size.

We're happy to process an exchange if you've got the wrong size. Just email us at support@july.ac with your order number.

Returns

I want to return my unit.

We're sorry to hear that. Email us at support@july.ac and we'll get it taken care of.

Carbon Offset Program

How does your carbon offset program work?

We partner with CarbonFund.org to offset the lifetime emissions from very July we sell. Through CarbonFund.org, we support reforestation efforts in the US and around the globe.

Recycling

What happens when you recycle an A/C?

Most A/Cs end up in a landfill - the equivalent carbon impact of driving from Seattle to Miami. When we take away a broken A/C, reusable parts are repurposed, and the refrigerant is disposed of in an environmentally-friendly way.

Refrigerant

How are your A/Cs better for the environment?

In our Medium, we use the state-of-the-art refrigerant, R32. This has 2/3rds less emissions than most A/C on the market. We'll be doing even more to reduce our carbon impact.

Email us at support@july.ac.
Call us at (347) 973-4029.