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July App

Returns & Refunds

Last Updated: September 14, 2021

Payment Cancellation

You may cancel your order for a full refund by contacting us at support@july.ac at any time up until the shipment or delivery confirmation email for your order is sent. Once the shipping or delivery confirmation is sent for your order, you can longer cancel your order.  

Returns, Refunds, and Exchanges

In the case that a request for a refund is made for reasons other than a returned product, the request for a refund will be processed within approximately 10 business days and credited back to the same payment method used to make the original purchase on the Site.

In the case that a request for a refund is made in relation to a returned product, the refund will only be processed after the returned item is received and verified by our team. For all returns, July will issue you a pre-paid shipping label with which to mail back the item(s) to us. While there is no charge for the return shipping label, any cost to securely package the product will be borne by you.

For the Small and Medium July Air Conditioner

We accept returns of the Small or Medium July Air Conditioner provided that the return occurs within our Trial Period (defined below), and all physical components of the air conditioning unit, front panel, and installation system are present and in the condition that you received them in for a full refund.

During the Trial Period, the Small or Medium July Air Conditioner may also be exchanged for a different model or size, however, you will be required to pay the difference (if any) in models, and return the original unit purchased before the new product can be shipped to you. If the new unit is less expensive than the original unit purchased, you will be issued a refund of the difference back to your original payment method after the original unit purchased is returned to us, in accordance with our payment refund process, once the original unit purchased is returned to July.

The “Trial Period” is the period of time during which you can exchange or return a Small or Medium July Air Conditioner and is of a variable length depending on the date of your purchase. For purchases made from October 1 of through July 31, the Trial Period is thirty (30) days from the date of your order. For purchases made from August 1 to September 30, the Trial Period is fourteen (14) days from the date of your order. To receive a refund, you must ship air conditioning unit back within the Trial Period. You will be required to ship the unit back to July with a pre-paid label that July customer service will provide you.

For the A/C Support Bracket, Air Purifying Sky Filters, Insulation Kit

The A/C Support Bracket, Air Purifying Sky Filters, and Insulation Kit  items may be returned for a full refund within thirty (30) days of purchase, provided that they are in a new, unused, and unopened condition.

If there is a manufacturing defect or flaw in any of these products within one (1) year of purchase, July will send you a replacement product at no additional cost, after the defective item has been returned to July.

For the July Remote Control, Standard Filter, and all Front Covers (if purchased separately from unit)

The July Remote Control, Standard Filter, and all Front Covers (if purchased separately from unit) may be returned for a full refund within thirty (30) days of purchase, even if they have been used.

If there is a manufacturing defect or flaw in any of these products within one (1) year of purchase, July will send you a replacement product at no additional cost, after the defective item has been returned to July.

For the Plexiglass Kit

The Plexiglass Kit is custom-made and is non-returnable and non-refundable.

In the case of a Plexiglass Kit that does not fit due to mis-measurement, you will be charged a $50 re-cutting fee for any new items. In the case that the Plexiglass Kit is otherwise defective, July will send you a replacement product at no additional cost.

For the Amber Vittoria Beach Towel

The Amber Vittoria Beach Towel is non-returnable and non-refundable.   

White Glove Service & Old A/C Haul Away

If you reside in New York, NY you are eligible to purchase our “White Glove” service for an additional fee of $150.  Our White Glove service includes delivery of your order via messenger and installation services for July products. Additionally, customers of our White Glove service may choose to have their old air conditioning units disposed of by our team for a fee of $25 per disposed unit (“Removal Services”). In such event, the air conditioner to be disposed must already be removed from your window or wall and ready for our team to pick up. We are unable to de-install air conditioners of any kind from your window or wall.  Removal Services of air conditioning units does not include air conditioning units weighing seventy (70) lbs. or more. Removal Services can only be purchased for the number of units equal to the number of new units you purchase from July, for example, if you have two (2) July units installed, the Removal Services may be purchased to dispose of a maximum of two (2) old air conditioning units. Once an old air conditioning unit has been removed from your location by our team, we are unable to return it under any circumstances, even if you are returning your July air conditioning unit. Old air conditioning units are donated or recycled.

The White Glove and Removal Services are non-refundable after completion, even in the event of a return of the July Air Conditioner. However, if there is a defect in the service, we will re-perform the services free of charge.

Re-delivery and Re-installation Fees

If your order is being hand-delivered or installed via the White Glove services and you or an individual over 18 are not present at the designated delivery or installation address to receive the order or allow installation, or do not reschedule the delivery or White Glove services at least twelve (12) hours prior to the scheduled window, you will be charged a re-delivery fee of $25.

Changing Fees and Charges

We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of the Services. We may also at any time and from time to time, in our sole discretion, change or remove any of the pricing models in place.