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July App

Returns & Refunds

Last Updated: October 3, 2022

 

Payment Cancellation

You may cancel your order for a full refund by contacting us at support@july.ac at any time up until the shipment or delivery confirmation email for your order is sent. Once the shipping or delivery confirmation is sent for your order, you can longer cancel your order.  

Returns, Refunds, and Exchanges

In the case that a request for a refund is made for reasons other than a returned product, the request for a refund will be processed within approximately 14 business days and credited back to the same payment method used to make the original purchase on the Site. 

In the case that a request for a refund is made in relation to a returned product, the refund will only be processed in accordance with the specific product rules below. If a product is not specifically mentioned below, it is non-returnable. If approved at our discretion, a return will be made using a pre-paid shipping label provided by July. While there is no charge for the return shipping label, any cost to securely package the product will be borne by you.

In all cases, and for all products, in the event of a discount or promotion, the product shall be final sale and cannot be returned for a refund. Defective products can still be replaced as per our Limited Warranty program.

For the Small and Medium July Air Conditioner

We accept returns of the Small or Medium July Air Conditioner provided that the return occurs within our Trial Period (defined below), and all physical components of the air conditioning unit, front panel, and installation system are present and in the condition that you received them in for a full refund. The original shipping fee for July Air Conditioner purchases is non-refundable under any circumstances, even within the Trial Period. 

The “Trial Period” is the period of time during which you can exchange or return a Small or Medium July Air Conditioner and is defined as thirty (30) days from the date of your order. To receive a refund, you must ship the July Air Conditioner back within the Trial Period, along with all physical components. You will be required to ship the unit back to July with a pre-paid label that July customer service will provide you. While there is no charge for the return shipping label, any cost to securely package the product will be borne by you. 

During the Trial Period, the Small or Medium July Air Conditioner may also be exchanged for a different model or size, however, you will be required to pay the difference (if any) in models, and return the original unit purchased before the new product can be shipped to you. If the new unit is less expensive than the original unit purchased, you will be issued a refund of the difference back to your original payment method after the original unit purchased is returned to us, in accordance with our payment refund process, once the original unit purchased is returned to July. You may also be charged an additional shipping fee for the new unit.

The Trial Period is not applicable on items that are discounted or on sale. All discounted and sale items are final sale. The 1-year Limited Warranty still applies.

For the A/C Support Bracket, Air Purifying Sky Filters, Carbon-Activated Filters, Insulation Panels & Cover, Drip Cushion, and Drain Tube

The A/C Support Bracket, Air Purifying Sky Filters, and Insulation Panels & Cover, Drip Cushion, and Drain Tube items may be returned for a full refund within thirty (30) days of purchase, provided that they are in a new, unused, and unopened condition. 

For the July Remote Control, Standard Filter, and all Front Covers (if purchased separately from unit)

The July Remote Control, Standard Filter, and all Front Covers (if purchased separately from unit) may be returned for a full refund within thirty (30) days of purchase, even if they have been used. 

If there is a manufacturing defect or flaw in any of these products within one (1) year of purchase, July will send you a replacement product at no additional cost, after the defective item has been returned to July. 

For the Plexiglass Side Panels and Solid Side Panels

The Plexiglass Kit is custom-made and is non-returnable and non-refundable. 

In the case of a Plexiglass Kit that does not fit due to mis-measurement, you will be charged a $30 re-cutting fee for any new items. In the case that the Plexiglass Kit is otherwise defective, July will send you a replacement product at no additional cost.

For the Amber Vittoria Beach Towel

The Amber Vittoria Beach Towel is non-returnable and non-refundable.